Return Policy

Return policy

We strive to ensure customer satisfaction with every purchase. To make your experience smooth, we have outlined our return policy in detail. This guide will provide you with all the necessary information on returns, refunds, and exchanges.

Eligibility for Returns

Timeframe for Returns

Our return policy allows for hardware returns within 14 days of receiving your purchase. If more than 14 days have passed since your order was delivered, we unfortunately cannot offer you a refund or exchange. However, you can cancel your order before it has shipped from our facility. Once your order has been dispatched, cancellations are not possible.

Condition of Returned Items

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Please note that sale items are not eligible for refunds—no exceptions.

Non-Returnable Items

Certain items are not eligible for return once opened. This includes all e-liquid products, such as bottles, pods, and disposable vape devices, due to health regulations.

Proof of Purchase

A proof of purchase is required to process any return.

Partial Returns

In some cases, partial returns may be granted. This applies to items that are not in their original condition, are damaged, or have missing parts not due to our error.

Shipping Costs

The cost of return shipping is the responsibility of the customer and is non-refundable. If your return item is valued over $75, we recommend using a trackable shipping service.

 

Processing Refunds

Notification of Receipt

Once your return is received and inspected, we will notify you via email. We will also inform you if your refund has been approved or denied.

Issuance of Refunds

Approved refunds will be processed and a credit will be applied to your original method of payment. This process may take up to 5 business days to appear on your account.

Restocking Fees

A restocking fee of $35 will be applied to any returns resulting from customer error or missing original packaging.

Delayed or Missing Refunds

Verification Steps

If you have not received your refund after 5 business days, please contact your bank or credit card company to verify the status. If you still have not received your refund, contact us at connect@vapecityusa.com.

Loss or Theft of Packages

Responsibility Disclaimer

We are not responsible for lost or stolen packages. We understand the frustration of not receiving your order, but we have no control over the package once it has shipped. Please contact the shipping carrier to file a claim.

Exchanges

Defective or Damaged Items

Only items that are defective or damaged can be exchanged. To exchange an item for the same product.

Conclusion

At Woodley Smoke Shop, we value your satisfaction and strive to make our return policy clear and fair. For any questions or further assistance, please contact us at Musamvel@gmail.com. Thank you.